Xperience on Tour London unites visionaries, experts and industry pioneers to explore AI-Powered Experience Orchestration.
Explore many sessions and interactive experiences
A two-day conference showcasing the future of customer experience, with inspiring customer stories and expert-led conversations. The second day brings two dedicated deep dive tracks, created for Genesys customers and partners
Network with colleagues and experts
Meet face-to-face with those influencing, innovating and changing the CX industry.
Genesys Xperience on Tour London is a 2-day event. The 28th of April is for customers, partners and new organisations and the 29th of April is only for customers and partners.
If you are a customer or partner and are interested in attending both days of Genesys Xperience on Tour, please ensure that you register for both days.
Agenda - April 28, 2026
10:15 – 11:00 AM
Presentation: “Optimizing Spend In the Mobile Ad Space”
Kate Walsh – VP of Sales, 3DAYS
11:00 – 12:00 PM
Presentation: “Demystifying Metrics: Making Numbers Work For You”
Charlie Gaudenzi – Mobile Analyst, Mobile Arts
12:00 – 1:00 PM
Lunch
1:00 – 2:00 PM
Rapid-Fire Case Studies
Viral Mobile Ads
Time-based Targeting
Crafting Your Brand Story
When Ads Advocate Action
2:00 – 2:20 PM
Networking Break
2:20 – 3:00 PM
Presentation: “The Mobile Ad Process: 7 Steps to Success”
Jerry Zen – CEO of 3DAYS
3:00 – 3:45 PM
Panel: “Consumer Feedback: When Ads Talk Back”
Jenny Grace – Founder, Target Tween (moderator)
Vee Nguyen – Editor, Ad Market Magazine
Sara Chen – CEO, AdTank
Charlie Gaudenzi – Mobile Analyst, Mobile Arts
3:45 – 4:00 PM
Closing Remarks
Jerry Zen – CEO of 3DAYS
4:00 – 5:30 PM
Rooftop Cocktails
April 29, 2026 - Genesys Customer and Partner deep dive sessions
10:15 – 11:00 AM
Presentation: “Optimizing Spend In the Mobile Ad Space”
Kate Walsh – VP of Sales, 3DAYS
11:00 – 12:00 PM
Presentation: “Demystifying Metrics: Making Numbers Work For You”
Charlie Gaudenzi – Mobile Analyst, Mobile Arts
12:00 – 1:00 PM
Lunch
1:00 – 2:00 PM
Rapid-Fire Case Studies
Viral Mobile Ads
Time-based Targeting
Crafting Your Brand Story
When Ads Advocate Action
2:00 – 2:20 PM
Networking Break
2:20 – 3:00 PM
Presentation: “The Mobile Ad Process: 7 Steps to Success”
Jerry Zen – CEO of 3DAYS
3:00 – 3:45 PM
Panel: “Consumer Feedback: When Ads Talk Back”
Jenny Grace – Founder, Target Tween (moderator)
Vee Nguyen – Editor, Ad Market Magazine
Sara Chen – CEO, AdTank
Charlie Gaudenzi – Mobile Analyst, Mobile Arts
3:45 – 4:00 PM
Closing Remarks
Jerry Zen – CEO of 3DAYS
4:00 – 5:30 PM
Rooftop Cocktails
Speakers
Jerry Zen
CEO, 3DAYS
Zen is a pioneer in the field of mobile advertising. 3DAYS is the 5th company that has achieved a Fortune 500 ranking under his guidance.
Kate Welsh
VP of Sales, 3DAYS
With a decade of leadership experience at 3DAYS, Welsh oversees sales, operations, growth initiatives and strategic alliances.
Sarah Chen
CEO, AdTank
Chen is founder and CEO of AdTank, a digital advertising think tank that partners with brands to unlock consumer markets through marketing.
Jenny Grace
Founder, Target Tween
Target Tween specializes in trend forecasting and marketing strategies for the tween and teen demographics.
Forest Bello
VP, Digital Media, Clicker
As VP of Digital Media at Clicker, Bello crafts innovative and creative solutions for the digital space, specializing in minority consumers.
Amit Sands
Digital Director, Power Haus
Sands heads up a world-class team of 120, and leads digital capability and integration for a suite of 50+ corporate clients.
Vee Nguyen
Editor, Ad Market Magazine
Nguyen covers mobile news and trends for Ad Market Magazine. Her work has also appeared in The New York Times, and Wired.com.
Charlie Gaudenzi
Mobile Analyst, Mobile Arts
Mobile Arts conducts quantitative and qualitative research on mobile habits, market trends, and user needs across the globe.
Partners
Platinum sponsors
Gold sponsors
Silver sponsors
Tobacco Dock was built in 1812 as a bustling hub for luxury commodities from the New World. Sensitively and ambitiously restored in 2012 Tobacco Dock has sealed its reputation as one of the coolest events spaces in the capital. The Grade 1 listed building is a masterpiece of industrial architecture and an icon of the East London landscape.
